The Horror

Patron: I'd like to find this on the internet.

Shows me a note with an email address written on it.

Me: That's an email address. You can contact the person who owns that email if you have an email account. Do you have an email account?

Patron: No.

Me: Have you ever used the internet before?

Patron: No

Me: (Screams inside my head.)

Forty five minutes later I have walked her through creating a Yahoo! email account, she sends an email to the address she showed me and, of course, it bounces back.